Privacy Policy

At Diaconia, we respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and store your information when you visit our website, make a donation, volunteer, or shop through our e-shop.

We collect only the information necessary to provide our services:

Personal details: name, email address, phone number.
Donation data: amount, currency, and chosen payment method.
Volunteer information: basic personal details, availability, and areas of interest.
Technical data: IP address, browser type, device information, and cookies for website performance.
We do not collect or store sensitive payment details such as full card numbers — those are processed securely by our payment partners.

Your data helps us:

• Process donations and issue receipts.
• Manage volunteer registrations.
• Improve our website and user experience.
• Send updates, impact stories, and newsletters (only if you subscribe).
• Comply with legal or accounting requirements.

We use secure servers and encrypted connections (SSL) to protect your information.
Access is limited to authorized team members only.
We retain data only as long as needed for the purposes listed above.

We never sell or rent your personal data.
We may share limited data only with:

• Trusted payment providers for transaction processing.
• Technical service partners who maintain our website.
• Legal authorities, if required by law.
• All partners follow strict confidentiality and data-protection agreements.

Our website uses cookies to enhance functionality and analyze performance.
You can manage or disable cookies anytime through your browser settings.

We may occasionally update this policy to reflect improvements or legal changes.
The latest version will always be available on this page with the last updated date clearly shown.